JOAI Privacy Policy

Effective as of: 6 April 2025

Your privacy matters deeply to us.

At JOAI, we are committed to protecting your personal data. This policy explains clearly how we collect, use, and protect your information.

By using our website, purchasing JOAI, or participating in any of our services, you agree to this Privacy Policy.

1. What Information We Collect

Information You Provide Directly:
  • Name, email address and other personal information at the time of purchase or registration.
  • Content you input in your journal entries, responses to prompts, and reflections.
Automatically Collected Information:
  • IP address, browser type, time zone settings, device data, and site usage behavior.
  • Cookies and tracking information for better service delivery.
Third-Party Payment Processors:
  • Payments are securely processed via trusted third-party providers. JOAI does not collect or store your payment information.

2. How We Use Your Information

We use your data to:

  • Personalize your JOAI journey.
  • Deliver daily prompts, AI reflections, and program communications.
  • Improve our platform and services.
  • Respond to your inquiries and support requests.
  • Fulfill legal obligations, if required.

We will never sell your personal information.

3. AI Reflection Data Use

Your journal entries fuel JOAI's AI Reflection Guide to provide personalized insights.

  • Our reflections are powered by trusted third-party services, including OpenAI's GPT models (ChatGPT).
  • When you use the AI Reflection Guide, your entries are securely processed by these providers to generate your reflections.
  • Your data is transmitted securely and processed solely to deliver your JOAI experience.
  • These AI services do not retain your data beyond what is necessary to generate your reflections, in line with their policies.
  • JOAI does not use your journal content for advertising or external profiling.

By using JOAI, you acknowledge and consent to the use of AI services, including OpenAI's GPT models, to enhance your journaling journey.

4. Sensitive Personal Data

JOAI does not require sensitive personal data (such as health information, political views, or religious beliefs). However, your journal entries may naturally include reflections of this nature.

By choosing to enter sensitive information, you consent to our processing of this data solely to deliver your JOAI experience.

5. Data Sharing

We only share your data in specific circumstances:

  • Trusted service providers (hosting, email delivery, payment processing, AI processing).
  • Legal compliance when required by law or legal process.
  • Business transitions (if applicable in future mergers or acquisitions).

We do not sell your data.

6. Data Retention & Deletion

  • We retain your data while you use JOAI and for a reasonable period afterward to support your journey and improve our services.
  • You may request deletion of your personal data at any time by contacting info@myjoai.com
  • We will securely delete your data within 30 days, unless legal obligations require retention.

7. International Data Storage & Transfer

Your data may be stored and processed in countries outside of your country of residence, including the United States and other locations where our service providers operate.

By using JOAI, you consent to this international transfer, storage, and processing of your data. We take reasonable steps to ensure your data remains protected, regardless of where it is processed.

8. Data Security

We use technical and organizational measures to protect your data, including encryption and secure storage.

While no method of transmission is 100% secure, we are committed to protecting your data to the best of our ability.

9. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable laws and best practices.

10. Your Rights

You have the right to:

  • Access your personal data.
  • Request corrections to inaccurate data.
  • Request deletion of your personal data.
  • Object to certain types of data processing.

To exercise your rights, please contact us at info@myjoai.com. We aim to respond within 30 days.

11. Cookies & Tracking

We use cookies and similar technologies to:

  • Understand how you use JOAI.
  • Improve your experience.
  • Customize content.

You can control cookie preferences through your browser settings.

12. Analytics & Tracking

We may use third-party analytics tools (such as Google Analytics) to better understand our users and improve JOAI.

These tools collect aggregated, non-identifiable data. You can manage your preferences through your browser or device settings.

13. Children's Privacy

JOAI is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact info@myjoai.com so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services or legal requirements.

We will post updates on this page with the new effective date. Continued use of JOAI after changes indicates your acceptance of the revised policy.

15. Contact Us

We're here to help.

If you have any questions, concerns, or requests regarding your personal data, please contact: info@myjoai.com

Thank you for trusting JOAI.